Frequently Asked Questions (FAQs)

Frequently Asked Questions About Andrea Still Art

Welcome to the Frequently Asked Questions (FAQs) page for Andrea Still Art. Here, I’ve compiled a list of answers to some of the most commonly asked questions that may surface about my artwork, processes, and policies. Whether you’re curious about commissioning a piece, need details about shipping and handling, or have inquiries about returns and refunds, you’ll find the information you need right here.

My goal is to make your experience with my art as seamless and enjoyable as possible. This page is designed to provide you with quick and easy access to essential information, helping you to understand more about my work and how I operate. If you have a question that isn’t covered in this section, please feel free to reach out to me directly here. I’m always here to help and delighted to engage with fellow art enthusiasts and collectors.

Browse through these frequently asked questions to learn more about my artistic journey, the care and love that goes into each piece, and how I strive to ensure the best experience for you as a valued supporter of my art.

Do you do commissions?

Thank you for your interest in my art! As I continue to refine my artistic practice, I’m currently focusing on personal projects that help me grow and define my style. While I’m not accepting commissions at this stage, I am keenly aware of the importance of creating bespoke pieces that not only showcase my best work but also align beautifully with your vision. I look forward to exploring the world of commissions in the future when I can ensure that each piece I create is a perfect fusion of my artistic expression and your unique aspirations. Please keep in touch via my website or social media for any updates on when I’ll begin this exciting journey into commissioned work. Your support and understanding are greatly appreciated!

What Are your shipping and delivery policies?

• Where I Ship: Currently, I am shipping exclusively within the UK.
• Shipping Provider: I use Royal Mail for all deliveries.
• Shipping Costs: A standard delivery charge of £3.95 applies to individual items. Enjoy a special offer of free delivery for orders over £100!
• Delivery Time: Orders are typically dispatched within 2 days of purchase. While I strive to ensure a speedy delivery, please allow up to 14 days for your order to arrive, as delivery times for Royal Mail’s second-class service are generally 2-3 days. Please note, however, that I’m unable to guarantee delivery dates.
• Packaging: Your artwork will be securely packaged in recyclable materials. Greeting cards are encased in biodegradable cello bags, prints in sturdy cardboard envelopes, and original artworks in protective cardboard boxes.
• Tracking Information: I am working on providing tracking information and obtaining proof of postage for each order. This will allow you to follow your purchase from dispatch to delivery.
• Lost or Damaged Items: In the rare event that a small value item is lost in transit, I will replace it free of charge. Higher-value orders are insured to provide peace of mind.

Do you offer Refunds?

Your satisfaction with my artwork is of utmost importance to me. I am committed to providing exceptional customer service and ensuring that you are delighted with your purchase. However, if for any reason you’re not completely satisfied, here’s how my return and refund process works:

• Notification: If you wish to return an item, please inform me within 3 days of its arrival by emailing me.
• Return Packaging: To ensure the artwork’s safety, please return it in suitable and secure packaging, ideally the one it arrived in.
• Shipping Method: Please use a signed-for courier service or a trackable shipping method for returning the artwork.
• Artwork Condition: The artwork must be returned in its original condition without any damage.
• Return Window: The artwork should be returned to me within 14 days of its arrival.
• Return Shipping Costs: As the buyer, you are responsible for the return shipping costs as well as ensuring the artwork is securely packaged.
• Refund Process: Upon the artwork’s safe return in its original condition, I will process your refund.

In the unfortunate event that your purchase is damaged during the initial shipping, please contact me directly. We will work together to resolve the issue promptly and satisfactorily.

My goal is to make your experience with my art as positive as possible, from selection to delivery and beyond. If you have any questions or need assistance with the return process, please feel free to reach out.

Is there Anything Else I need to Be aware of About the Artwork?

Presenting my artwork in the best possible way for you is a priority. Here’s what you need to know about framing and colour representation:

• Framing of Original Paintings: Unless specified in the product description or upon your request, original paintings are sold unframed. This approach not only simplifies shipping and reduces costs but also gives you the freedom to select a frame that perfectly complements your interior decor.
• Care for Your Artwork: For paintings on watercolour paper, the use of glass in framing is highly advisable. I also recommend positioning all artwork away from excessive direct sunlight to preserve the vibrancy and integrity of the piece over time.
• Colour Accuracy: Regarding colour representation, I strive to capture the true essence and hues of my art in the images displayed. However, please be mindful that there can be slight variations in colour due to differences in screen calibrations. While the colours in your purchased artwork will be rich and true, they may appear slightly different from your screen.

Your understanding and appreciation of art are greatly valued, and I am committed to ensuring that each piece you select brings joy and beauty to your space. If you have any specific questions about the presentation or care of your artwork, feel free to contact me.